How to Fix a CRM Workflow Stuck in “In Progress” State

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As you learn about Workflows in Microsoft Dynamics CRM , you may encounter an issue where you find a workflow stuck in “In Progress”. You can see an example of this below. Sometimes these workflows might get processed after a long delay.

Today we’ll go over how to resolve this issue in an on-premise instance of Microsoft Dynamics CRM. The issue might be related to a missing or wrong value in the MSCRM_CONFIG database.

1. To find out, run the following SQL query and AsyncSdkRootDomain value should be same as the remaining two.

   Select ColumnName, NVarCharColumn
   from [MSCRM_CONFIG].[dbo].DeploymentProperties
   where ColumnName=‘ADSdkRootDomain’
   or ColumnName=‘ADWebApplicationRootDomain’
   or ColumnName=‘AsyncSdkRootDomain’;

2. If they don’t have the same values, then update AsyncSdkRootDomain value using the following statement. In this ‘<servername>’, should be same value as ADSdkRootDomainresult.update [MSCRM_CONFIG].[dbo].[DeploymentProperties]
   set NVarCharColumn=‘<servername>’
   where ColumnName=‘AsyncSdkRootDomain’
   

WARNING: Always backup your databases if you are updating data in SQL directly.

3. Restart CRM Async Service and the workflows should start working again.

If this doesn’t resolve your issue, consider opening a request with PowerObjects for support.

Happy CRM’ing!

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